FAQ
What ingredients do you use?
All of our ingredients are thoughtfully sourced to create safe, sustainable products that are vegan, cruelty-free, phthalate-free, and never tested on animals. All of our candles are made with 100% domestically-grown soy wax and cotton core wicks.
What's the best way to care for your products?
Products need love too! To care for our candles, trim the candle’s wick to 1/4” before or after every burn session and allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed.
How fragrant are your candles?
Pacific Candle Co. candles use the maximum fragrance allowed in soy wax. We find that the 8oz candle can fill a room up to 400-500 square feet, but is best used in a room such as a kitchen, bedroom, or dining room (somewhere not as open).
Do you offer free shipping?
Of course! All orders over $75 ship for free!
Do you offer wholesale opportunities or reduced pricing for bulk orders?
If you're interested in becoming a Pacific Candle Co. stockist, please send us your contact information to pacificcandlecoshop@gmail.com and we will follow up shortly.
How long will it take to get my order?
Please allow 3-5 business days for your order to be processed and shipped. Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.
Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. Contact us regarding missing or stolen packages.
Do you offer corporate gifts or custom orders?
Our hand-poured 100% soy wax candles, known for their toxin-free goodness and cotton braided wicks, form the foundation of this delightful experience. But what sets us apart is our ability to tailor every detail to your unique corporate needs.
Picture this: not only do you get our exceptional candles, but you also have the freedom to customize the vessel, label, and fragrance. Want your company logo on the label? No problem! Dreaming of a specific scent that represents your brand? We can make it happen. The vessel, well, it's your canvas – pick a style that speaks to your company's essence.
Corporate gifting should be more than a mere formality; it should be a reflection of your thoughtfulness and creativity. That's where we step in. Our candles not only light up rooms but also bring a personal touch to your gifting strategy.
Ready to enlighten your clients, partners, or employees? Drop us a more formal email, and we'll get the candle-making (and branding) party started.